FAQ's

What is your cancellation policy?

We understand that plans can change.

Cancellations made more than 28 days before the event: full refund of your deposit.
Cancellations made more than 14 days before the event: 25% of your deposit will be refunded.
Cancellations made within 14 days of the event: all payments are non-refundable.
If we ever have to cancel due to unforeseen circumstances, you’ll receive a full refund of all payments, including your deposit.

Do you provide crockery and serving items?

Yes, we provide crockery, plates, boards and other serving items. Please note that these items are not dishwasher friendly and must not be machine washed.

How do you handle allergies and dietary requirements?

We operate a nut-free kitchen, but some purchased ingredients may still contain traces of allergens. Full allergen information is available on our website.
It’s essential that you let us know in writing about any allergies or dietary requirements when booking. While we take great care, we cannot accept liability for any reactions or illness if this information hasn’t been provided in advance.

Where can I find your allergen information?

Our detailed allergen guide can be found on our Allergens Page. Please check this before your event and share with your guests as needed.

Food Liability

We take great care to store and transport your food safely to ensure it reaches you fresh and of the highest quality. Once your order has been delivered, responsibility for proper storage and handling passes to the customer. Thyme Tasting cannot accept liability for food safety after delivery.